Terms & Conditions

Our contact details:

Telephone: +44 (0) 333 090 8485

Address: Kemp House, 160 City Road, London, England, EC1V 2NX

Summary of some of your key rights:

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

up to 30 days: if your goods are faulty, you can get a refund;

up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases;

up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

This contract sets out:

your legal rights and responsibilities;
our legal rights and responsibilities; and
certain key information required by law.

In this contract:

‘We’, ‘us’ or ‘our’ means Studio Gabrielle and
‘You’ or ‘your’ means the person using our site to buy goods from us.

If you don’t understand any of this contract and want to talk to us about it, please contact us on: shop@studiogabrielle.co.uk.

1. Introduction

1.1 If you buy goods on our site you agree to be legally bound by this contract.

1.2 This contract is only available in English. No other languages will apply to this contract.

1.3 When buying any goods you also agree to be legally bound by:

i. our website terms and conditions and any documents referred to in them;

ii. extra terms which may add to, or replace some of, this contract. This may happen for, security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice; and

iii. specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods at any time during the online checkout process.

1.4 All of the above documents form part of this contract as though set out in full here.

2. Definitions

2.1 As used in this Agreement, the following terms shall have the following meanings:

i. "bespoke" or “made-to-order” means products specially made according to your specifications i.e. a fabric of your choice or specified size;

ii. “products” means the products you are purchasing under the contract as stated in your order;

iii. "services" means any services you are purchasing under the contract as stated in your order.

3. Information we give you

3.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please click on the ‘key information’ button;

i. read the acknowledgement email; or

ii. “products” means the products you are purchasing under the contract as stated in your order;

3.2 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

4. Ordering goods from us

4.1 Below, we set out how a legally binding contract between you and us is made.

4.2 You place your order when you click on the “order now” button selecting the products, services you require via the site.

4.3 Your order is accepted when we send you an email or other written communication confirming receipt of your order. Or if we do not send such an email when we despatch the products or the first instalment of the products to you.

4.4 We may contact you to say that we do not accept your order. This is typically for the following reasons:

i. the goods are unavailable;

ii. we cannot authorise your payment;

iii. you are not allowed to buy the goods from us;

iv. we are not allowed to sell the goods to you;

v. you have ordered too many goods, or

vi. there has been a mistake in the pricing or description of the goods.

4.5 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

i. a legally binding contract will be in place between you and us; and

ii. we will dispatch the goods to you.

5. Bespoke or made-to-order products

5.1 A Bespoke or Made-to-Order product is an order for a product custom made to your specifications and/or requirements.

5.2 If we are making the product to the measurements you have provided, you are responsible for ensuring that these measurements are correct.

5.3 Where there is a bespoke product, and we have not agreed to procure the fabric from a third party manufacturer, then: you will be responsible for providing and transporting fabric to us promptly in order for us to produce bespoke products; you will be required to supply to us sufficient fabric to enable us to produce the products, with some allowance for wastage; you must arrange for it to be transported to our nominated premises; and we will not be responsible for the condition, quality or suitability of the fabric you supply.

5.4 Where any bespoke product is to be made to your dimensions or design, you must give written approval for any final dimensions and designs before we are obliged to start production, and you are responsible for ensuring that the dimensions and designs are fit for your purposes.

6. Customer own materials

6.1 This clause applies to any fabric that you provide to us or which you specify and is not on our website (‘Customer Own Material’). This applies to any Product that, at your request, we make with Customer Own Material as a ‘Customer Own Material Product’.

6.2 We may refuse to use any Customer Own Material which we deem to be unsuitable for purpose.

6.3 We may cut, work on and otherwise treat and deal with your Customer Own Materials as we consider appropriate in the course of making the Product and (unless you state in writing with your order that surplus should be returned to you) we may use or dispose of excess fabric or items as we think fit.

6.4 Customer Own Materials will become owned by us when we receive them; ownership in any of them which we return to you (whether unused or incorporated in the Product) will revert to you upon delivery to you.

6.5 You agree to ensure that your Customer Own Material is in all respects safe and suitable for application in the Product.

7. Fabrics

7.1 Fabric batches may vary. The most common variation is that of colour – although the actual variation is often almost negligible or very slight. Some fabrics will be more affected than others.

7.2 Whilst we guarantee to make all your order from the same batch, we cannot guarantee that subsequent orders will match your original order.

7.3 Because of the nature of the materials used, any finishes that are applied to the exterior of our Products may alter the final colour and feel of the fabric.

7.4 We cannot accept any responsibility for fading or discolouration caused by exposure to direct or indirect sunlight. Sunlight affects different fabrics in different ways, but sunlight, whether direct or indirect, will nevertheless always affect fabric colour. Darker fabrics are likely to discolour and fade more. Different fabrics, dark or light are liable to fade or discolour at different rates.

7.5 After delivery, we cannot accept any responsibility for fading or discolouration, due to exposure or contact with any chemicals sprayed nearby or applied directly. Please also note that there are certain aerosol sprays, most particularly odour neutralisers and nicotine neutralisers, which contain chemicals that can react with fabric dyes (these Products will normally warn against spraying close to upholstery without first covering it).

8. Website Accuracy

8.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

8.2 Every effort is made to ensure the complete accuracy of our website; however, some prices/details may change from time to time and it is possible that errors may occur. If we discover an error in the price of the Product(s) you have ordered we will inform you as soon as possible. You will then be given the option of reconfirming your order at the correct price or cancelling your order. If we are not able to reach you using the contact details you provided during the order process, then we may treat the order as cancelled and notify you of this by email. If an order for Products is cancelled in accordance with this clause and you have already paid for the Products, we will give you a full refund as soon as reasonably possible (and in any event within 30 days of cancellation).

8.3 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing.

8.4 To the maximum extent permissible by law, we exclude all warranties, expressed or implied as to the accuracy of the information contained in any of the materials on the Website.

9. Measurements

9.1 We use reasonable efforts to make our products as accurately as possible, however, measurements are approximate, and your products may not precisely conform to any measurements provided.

10. Right to cancel

10.1 You have the right to cancel this contract within 14 days without giving any reason.

10.2 The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

10.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email) using the contact details at the top of this contract. We will send you an electronic cancellation request form for you to complete and return to us electronically.

10.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

10.5 Your cancellation right does not apply to products that were made to your specifications or are clearly made-to-order. This may include bespoke products. We may, however, at our sole discretion, offer a 50% refund if you wanted to cancel the contract for any such bespoke or made-to-order products.

10.6 In the situation where we agree to provide services, then you confirm that you request the services begin before the end of the cancellation deadline, and you agree that if you subsequently cancel, you shall pay us an amount for such services which is in proportion to what services have been performed until you cancelled, in comparison with the full coverage of the contract. You agree to pay such amount on demand, and you agree that we may deduct such amount from any refund which we are obliged to make to you.

11. Delivery

11.1 When the time comes for delivery of your item(s), our trusted delivery teams will carefully carry the items to your front door.

i. Our delivery team will reasonably endeavour to deliver items to your front door. However, the front door must be accessible to two delivery people, either on the ground floor or via suitable stairs/elevator, and without the need for mechanical lifting equipment. If you see any potential issues with delivery due to access, please raise them at the point of order.

ii. It is your responsibility to check the condition of the piece(s) delivered and to highlight any issues upon receipt with our delivery team.

11.2 If the delivery attempt is not successful on the day, there may be costs associated with returning the item to our manufacturers for amends to be made as well as a redelivery fee at our standard delivery rate.

11.3 The customer agrees that:

i. their participation in furniture delivery is voluntary. Additionally, the customer agrees to assume any risk that is associated with removing doors or moving any property contents to permit the delivery and releases Studio Gabrielle from any and all claims of damage and loss that may result. The release is without limitation and includes the repair costs, fees and any other losses that might occur to the customer.

ii. The customer agrees to hold Studio Gabrielle harmless against all claims of damage and loss to the property and contents.

iii. Studio Gabrielle maintains the right to refuse the delivery attempt if they foresee that participation would risk damage to any party or property.

iv. The customer agrees that this waiver agreement shall remain in full force and take effect without change and that participation in delivery is pursuant to the terms of the agreement.

11.4 Delivery Fees

i. We have standard delivery fees to all of mainland UK. We can provide costs for addresses outside of the UK. When you place your order, we’ll discuss any specific requirements and confirm costs at that stage and our delivery costs are subject to change without prior notice.

11.5 What to expect before your arrival date:

i. Once your piece(s) are available, you will be contacted to arrange a date for delivery.

ii. You are required to take delivery on the agreed date. Unfortunately, if you are not available to accept the delivery when it arrives, you may be charged redelivery fees as well as storage charges in addition to the original delivery fee. It’s quite important to pay attention to this and to know that all payments will be due before eventual re-delivery.

12. Payment

12.1 The price of the Product will be as quoted on our site from time to time, except in cases of obvious error. All prices include VAT unless stated otherwise, at the prevailing rate. If you live outside the UK, please note that the price you see on our website may differ from what we charge you, due to, for example, differences in your country’s VAT rate.

12.2 All prices which we have quoted you are valid for up to 28 days from the date on which the quote was given unless otherwise indicated by us.

12.3 Products cannot be delivered until full payment is received. We accept all major credit cards and debit cards.

12.4 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

12.5 All payments by credit card or debit card need to be authorised by the relevant card issuer. We use Stripe, PayPal and Clearpay as our payment provider(s) who have high standard security measures in place.

12.6 If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense within 7 days of delivery. We will try to contact you to let you know if we intend to do this.

12.7 The price of the goods:

i. is in pounds sterling (£)(GBP); and

ii. includes VAT at the applicable rate.

13. Nature of the goods

13.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

i. are of satisfactory quality;

ii. are fit for purpose;

iii. match the description, and

iv. are installed properly (if we install any goods).

v. We must provide you with goods that comply with your legal rights.

vi. The packaging of the goods may be different from that shown on the site.

13.2 While we try to make sure that:

i. all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance in such weights, sizes and measurements; and

ii. the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.

13.3 Any goods sold:

i. at discount prices;

ii. as remnants; or

iii. as substandard;

iv. will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

14. Faulty goods

14.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:

i. visit our webpage: [https://www.studiogabrielle.co.uk/returns];

ii. contact us using the contact details at the top of this page; or

iii. visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.

14.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

14.3 Please contact us using the contact details at the top of this page, if you want:

i. us to repair the goods;

ii. us to replace the goods;

iii. a price reduction; or

iv. to reject the goods and get a refund.

15. End of the contract

15.1 If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

16. Limit on our responsibility to you

16.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

i. losses that:

ii. were not foreseeable to you and us when the contract was formed;

iii. that were not caused by any breach on our part;

iv. business losses; and

v. losses to non-consumers.

17. Disputes

17.1 We will try to resolve any disputes with you quickly and efficiently.

17.2 If you are unhappy with:

i. the goods;

ii. our service to you; or

iii. any other matter,

Please contact us as soon as possible.

If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:

i. let you know that we cannot settle the dispute with you; and

ii. give you certain information required by law about alternative dispute resolution providers [https://www.citizensadvice.org.uk/consumer].

17.3 If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.

17.4 The laws of England will apply to this contract.

18. Third-party rights

18.1 No one other than a party to this contract has any right to enforce any term of this contract. However, if a person acquires the goods lawfully from you, you may transfer our guarantee to that person. This also applies where we have provided services in respect of an item you have transferred.