Free Delivery

Delivery is free of charge to the mainland UK on all items. however, if you are in a remote area (including NORTHERN IRELAND, the REPUBLIC OF IRELAND, the ISLE OF MAN, CHANNEL AND OTHER islands) additional charges may apply. if you have any questions about whether you qualify for free delivery, please contact us at shop@STUDIOGABRIELLE.co.uk before placing your order.

Standard Delivery service

if you have selected our standard delivery service, they will be delivered by our sister delivery service. They will contact you prior to your delivery to confirm a date and give you a three-hour time slot for your delivery. They are a one-man delivery service and all items will be delivered to your doorstep. On most occasions they are in certain areas of the country on certain days of the week, so your delivery may be on a certain day of the week, however, we do try and be as flexible as possible.

All deliveries are made on any working weekdays, Monday - Friday, between the hours of 9 am to 6 pm. We aim to be as flexible as possible and on selected items, you will be able to choose your own delivery date.

• Item(s) will only be delivered to the front door;

• Item(s) being delivered to a flat or apartment will be delivered to the lobby/entrance only;

• Item(s) are delivered using a 1-man delivery service.

premium delivery service

If you're worried about getting your item(s) to your space, we offer a premium delivery service where you can select the room of your choice. These require two men but mean your item(s) can be delivered upstairs and straight to your space - minimal effort from you required.

Our sister delivery service will contact you prior to your delivery to confirm a date and give you a three-hour time slot for your delivery. They are a one-man delivery service and all items will be delivered to your doorstep. On most occasions they are in certain areas of the country on certain days of the week, so your delivery may be on a certain day of the week, however, we do try and be as flexible as possible.

All deliveries are made on any working weekdays, Monday - Friday, between the hours of 9 am to 6 pm. We aim to be as flexible as possible and on selected items, you will be able to choose your own delivery date.

• Item(s) will be delivered to your room of choice;

• Item(s) are delivered using a 2-man delivery service.

preparing for delivery

So, once you've placed your order, how do you prepare for your delivery? While we'll handle the delivery side of things, there are a few things you can do in preparation to make the process as seamless as possible.

1. Measure your space — While it goes without saying you need to ensure your item(s) will fit into your space, it's also important to consider other areas of your home for delivery. We'd recommend measuring your hallway and any spaces our couriers will need to pass through, to ensure your item(s) will fit. If you've ordered specific room delivery and there are any obstructions, these will need to be moved before your item(s) arrives.

2. Make sure someone is in — When you order your item(s), you'll either be able to choose a specific delivery time or be given an estimated date and time - it's important you make arrangements and ensure someone is home to accept the delivery. If you are not in, you may be charged for redelivery.

3. Clear room for your item(s) — If you're getting your item(s) delivered straight to your room of choice, make sure you leave plenty of space. for example, If you're replacing an old bed, move this before your delivery date, and ensure rugs, lamps and other furniture aren't obstructing the space or making it difficult for our couriers to manoeuvre.

4. Double check your contact details — Your courier may need to get in touch when the delivery arrives or call you beforehand with questions, so ensure your contact details, including your phone number, are correct. You should also check your delivery address and make sure any special instructions (e.g. park at the back of the house, ring the buzzer) are clear.

Tracking Your Delivery

If you need to track your delivery, please email our delivery team quoting your full name and order number. Alternatively, please call us and a member of staff will happily check your delivery progress. If you have any further questions regarding our delivery lead times, please contact us.

Delivery Lead Times

We deliver directly from our manufacturers in order to ensure you receive your good(s) as quickly as possible. Our delivery lead times therefore vary and are dependent on the manufacturer of the good(s) you have ordered. All delivery lead times are clearly stated on the product page. Whilst 9 out of 10 of our deliveries are made well within the delivery lead time, these are approximations and on certain occasions, factors beyond our control can result in small delays.

Deliveries to remote areas may occur a surcharge. Unfortunately, we do not deliver to Northern Ireland and offshore islands, at this current time.

Delivery Information

When ordering, please remember to use the checkout comments box to notify us of any parking issues, narrow roads and difficult access points so that we can ensure the delivery driver is made aware. Failure to disclose this information may delay the delivery and could incur a surcharge.

we will never arrange a delivery date without contacting you and confirming first. Once your item(s) are ready for dispatch, you will be contacted directly in advance of the proposed delivery date. If you cannot accept the given date, don't worry as we will rearrange it for a more convenient time. If a date is agreed upon and no one is present on this day to accept delivery, this will be classed as a failed delivery and a surcharge will be incurred in accordance with our Terms & conditions.

Please note, we can’t remove old beds, mattresses and packaging for health and safety reasons.

If you do have any further questions regarding delivery please feel free to contact us by email - at shop@studiogabrielle.co.uk or by telephone at +44 1206 580 006.